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Skip Navigation Scripting must be enabled to use this site. FAQs Chat with us Send email Call us Search -- FAQ Categories Purchase Path Troubleshooting Service & Security My Account Wireless entertainment T-Mobile Other Common Topics How do I Suspend my Airline subscription? To suspend your airline subscription please chat with us or email us at customercare@gogoair.com . 1585155680 Answer ID: 6321 Customer Care Phone Number We are available 24/7! Call from USA: 1-877-350-0038 Call from the UK: 0808-234-6774 Call from Mexico: 01-800-681-8054 Call from Brazil: English: 571-465-5960 Portuguese: 0800-099-9111 Spanish: 571-465-5964 To cancel your Monthly or Annual pass, or to get a receipt copy, go back to gogoair.com and click My Account and Sign in. 1585938735 Answer ID: 2983 What if I forgot my password? Follow the steps below to reset your password online: Click Sign In , located at the top right-hand corner of any Gogo webpage. Click Forgot your password? , located beneath the Password field. Enter your email or username in the Please enter your username or email field and click Next . Your security question displays. Enter the answer to your security question in the field provided and click Next . Enter a new password, confirm the new password and click Reset Password . Click Continue . You are logged into your account and ready to start surfing! Your password may be changed online or by contacting the Gogo Customer Care team: Chat with us Call us from the ground (877-350-0038) E-mail us (CustomerCare@GogoAir.com) 1586961957 Answer ID: 43 My T-Mobile device and account are set up. How do I connect? Once you can use electronic devices, connecting is easy: Turn on Wi-Fi and set your device to Airplane Mode Open your web browser and follow the onscreen steps to register. For texting, ensure Wi-Fi calling is enabled. If you have any questions, chat with us anytime. 1585247093 Answer ID: 2099 I am being prompted to enable Flash on my iPad when I try to watch a video. How do I stop this? Gogo's entertainment requires the iPhone and iPad to be the "mobile" version of the browser. With the release of iOS 13, Safari defaults to the "desktop" view of the browser. Follow the steps below to change this setting permanently for Gogo: 1. To the left of the Address field, tap " A A" then tap "Website Settings". (Tapping "Request Mobile Website" will only change it to the mobile version one time.) 2. Toggle "Request Desktop Website" to OFF. 3. Try to watch the video again. If you are prompted to download an app, tap "View Entertainment" and select your video again. 1586961855 Answer ID: 6059 What are the minimum requirements to use the Gogo Wi-Fi service? In general, the minimum requirements to access Gogo are a supported web browser and a device with 802.11 a/b/g (Wi-Fi) wireless local area network (WLAN) capability. Additionally, you should have one of our supported devices/browsers. Android ® 5+, Apple ® and Windows ® 7+ devices equipped with Wi-Fi. Supported browsers include: Google Chrome ® , Microsoft Internet Explorer ® 11 and Microsoft Edge, Mozilla Firefox ® , Amazon Silk ® , or Safari on iOS ® 10.x+ or OS X ® . 1586962015 Answer ID: 4 I purchased Gogo, lost my connection and now am being asked to pay again. If you purchased Gogo access and are being asked to pay again, make sure you're logged into your Gogo account. Even if you are signed in, try signing out and back in again, as this may resolve the issue. If this doesn't solve the problem, it's likely due to one of the following reasons: Your Flight Pass may have expired You might have switched airlines of flights If you are unsure as to why your Flight Pass is not recognized, contact Gogo's Customer Care via chat , email or phone (877-350-0038). 1468892862 Answer ID: 657 I have IPass credentials but cannot log in. What do I do? IPass customers can use the Roaming login in the footer to log in with credentials if the Smart Client does not work. 1586962083 Answer ID: 3996 Why do I have to have my phone in airplane mode to use T-Mobile's Free Inflight Texting? If the device is not in Airplane mode, your phone could receive voice calls while in flight. Since this could disrupt mobile service on the ground, the FCC currently bans the use of mobile phones for calling while in flight. Airline regulations also restrict the use of mobile phones for calling to ensure there is no interference with the airplane's electronics. You should always follow the instructions of your cabin crew. Their rules are for your safety. Putting your device in airplane mode should be part of your pre-flight check-in process. Your T-Mobile device's software enables you to turn on Wi-Fi and use Wi-Fi calling to send and receive messages inflight while in AIrplane mode. 1585247749 Answer ID: 2152 How do I turn off Privacy mode? For the best experience, disable Privacy Mode. Below, are steps to follow based on the type of device you have. If you still have troubles, please contact customer care for your specific device by clicking here . Android devices: Native browser: Tap the Panels icon Tap the Incognito icon Note: To exit private browsing, close the Incognito tab Chrome: Tap the Chrome Menu icon Tap New Incognito Tab Note: To exit private browsing, close the Incognito tab Firefox: Tap your device's Menu button Select New Private Window Note: To exit private browsing, close the Private tab iOS devices: Safari: Tap the Panels icon Tap Private Note: If Private is highlighted, private browsing is enabled Chrome: Tap the Chrome Menu icon Tap New Incognito tab Note: To exit private browsing, close the Incognito tab 1586962117 Answer ID: 2923 ©2020 Gogo LLC. All trademarks are the property of their respective owners. Terms of Use Privacy and Cookie Policy...